Booking Conditions
Big Bear Alpine Ltd.
Registered Office: First Floor, The Estate Office, Ringmer, BN8 5QE
Company No: 4852807

1.The Contract
No contract shall exist between "the client; which expression shall include all persons on whose behalf the client books, and Big Bear Alpine Ltd(hereinafter the called The Company) until a signed booking form shall have been received with deposits or full payment as applicable and a confirmation invoice issued by The Company. When you receive your invoice, please check all the details carefully to ensure they are correct, as this forms the basis the contract between us. If there are any discrepancies, please bring these to our attention within 7 days of Issue; otherwise we will assume the details shown are correct. Special requests, such as dietary needs, are guaranteed only if itemised on the invoice or in subsequent written
communication from The Company. In the case of telephone bookings made within 10 weeks of departure where payment is made by Visa or Access credit card, a contract shall come into existence immediately we orally confirm the booking. By making such a booking, you are deemed to have accepted these booking conditions which form the basis of all contracts. You must still send a signed booking form to us.

2 Payment
Full payment, less any deposit pre-paid shall reach The Company not less than 10 weeks prior to departure. The client who signed the booking form shall be liable for full payment for all those persons to whom the form applied and for other persons The Company was subsequently requested to book and in respect of whom The Company issued an invoice. If payment shall not have been received by the due date. The Company shall have the right to cancel the booking,retain the deposit paid and levy cancellation charges.

3 Prices
We reserve the right to increase prices at any time before your booking is accepted. The correct current price will be advised at time of booking. Once your holiday has been confirmed we reserve the right to levy surcharges in the event of transportation costs, government action, such as increases in VAT or any other government imposed increases and currency in relation to adverse exchange rates, even in this case The Company will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. Providing payment is made by the due date at latest. The Company will not however impose any surcharges after payment in full has been received.

4 Amendments by the client
If you wish to change any details of your booking you must inform us as soon as possible and confirm the details in writing. If we are able to accept the change we will charge an amendment fee of £30 per person for each booking change. However, any changes made within 10 weeks of departure may be treated as a cancellation and cancellation charges will apply as shown. If the change is to increase the number of persons booked no amendment fee or cancellation charges will apply. A change of name for arrangements exactly as booked does not constitute an amendment.

5 Cancellation by the client
Cancellation shall take effect only when written notification from the person signing the booking form is received by The Company. In all cases of cancellation the deposit and any amendment charges will be forfeited.The following cancellation fees expressed as a percentage of the total holiday cost, excluding any amendment charges, which become immediately payable to The Company.

If a member of your party wishes to cancel and the size of the party therefore changes, the price for the rest of the party members will be recalculated based on the new party size.

6 Alteration by The Company
Arrangements for holidays are made many months in advance, and changes can occur. We must reserve the right to make alterations to holiday and literature details both before and after any booking has been confirmed. Most of these changes are minor and in all cases we will advise you at the earliest possible date. If a significant change becomes necessary you will have the choice of either accepting the change in arrangements, or canceling your holiday and receiving a prompt and full refund, except where the change is made as a result of unforeseeable circumstances beyond our control.

Important note
We regret that we cannot accept liability or pay compensation if we are forced to cancel, curtail or in any way change your holiday or if the performance or prompt performance of our contractual obligations Is prevented or affected by circumstances amounting to 'force majeure' Such circumstances shall include, but are not limited to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, closure or congestion of airports or ports, adverse weather conditions and similar events beyond The Company control.

7 Client liability
The Company or its employees shall be entitled to recover from the client the cost (estimated if not precisely known) of any damage caused by the client- The client undertakes to behave in such a manner as to not prejudice The Company's reputation with the owners of its accommodation, its suppliers or other clients of the company. The holiday of any client in breach of this clause shall be terminated forthwith and The Company shall have no further contractual obligations towards him. As such, the breach of this clause by any one client in any one property booking may cause The Company to demand immediate vacating of accommodation by every client on the booking form.

8 Liability
In the case of loss and/or damage to luggage or personal possessions (including money), including but not limited to personal injury or illness or similar we have no liability as you are assumed to have taken out the appropriate Insurance cover before traveling.

9 Legal assistance
If any client suffers death. Illness or Injury by misadventure whilst overseas arising out of activity which does not form part of the foreign Inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may make against a third party, provided we are advised of
the incident within 28 days of occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under the appropriate Insurance policy to ourselves.

10 Literature
The information contained within our literature is correct to the best of our knowledge at the time of going to print. Chalet plans and resort maps should only be used as an indication of layout Scale and dimensions are subject to error and furniture and room arrangements are subject to change. The client should bear in mind that in relation to the information given about the resorts and certain of the facilities we cannot guarantee accuracy at all times or that any particular activity will take place as these services are not under our control.

11 Complaints
Should a problem arise during your holiday please inform a member of staff and the supplier of the service concerned direct, as soon as
possible, who will make every effort to amend the problem. If the complaint cannot be resolved in the resort please write to Big Bear Alpine Ltd, Hooklands Farm, Lewes Road, Scaynes Hill, RH17 7NG within 28 days of your return from holiday, giving all relevant information. We regret
we cannot accept liability in respect of any complaints which are not notified entirely in accordance with this clause. Our resort staff are not authorised to promise any refund in respect of a client's claim and no such promises will be accepted by The Company.

12 Your holiday price does not include
1. Holiday Insurance and Government Insurance Tax.
2. The cost of travel from home to chalet and return from Chalet to home.
3. Lift Pass, equipment hire and ski lessons.
4. Room Supplements for reduced occupancy.
5. 2% handling fee if payment for your holiday is by credit card.

13 Jurisdiction
These conditions and any contract to which they apply are governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14 Insurance
It is a condition of booking that all clients have their own insurance.
Privacy statement

15. Transfers
Collection from Geneva airport or the train stations will be included as part of your holiday. However due to vehicle movements and other clients arrival times it will not always be possible to collect you immediately you arrive and may therefore involve a wait at the airport or station. Will we however endeavour to keep this wait to a minimum.

16. Check in time on day of arrival not before 3pm. Check out by 10am on day of departure.